1. Introduction

1.1 The terms contained on this page (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site or as a result of contact with Norelo Ltd (the “Business”). By ordering any Services from the Business you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.

1.2 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2. Order Acceptance​

2.1 Norelo Ltd reserves the right at any time to accept or refuse service and sales for any reason. Norelo Ltd reserves the right to require additional verifications or information from the purchaser before accepting any order or providing services. You agree that the receipt by Norelo Ltd of an electronic or printed message or an order form does not indicate acceptance of the purchaser’s order, neither does it constitute confirmation of Norelo Ltd’s offer to sell.​

2.2 The Client acknowledges and agrees that title and ownership of all ordered products shall remain with Norelo Ltd until the full purchase price for the same has been satisfied to Norelo Ltd. Norelo Ltd reserves the right to require additional verifications or information from the purchaser before accepting any order or providing services. You agree that the receipt by Norelo Ltd of an electronic or printed message or an order form does not indicate acceptance of the purchaser’s order, neither does it constitute confirmation of Norelo Ltd’s offer to sell.

3. Quotations

3.1 Written quotations are valid for 28 days and will be supplied for all work on receipt of a clear and accurate written brief from the Client. Written briefs are required to ensure photographic objectives are well defined for both the Client and Norelo Ltd and to avoid errors. The brief may need to include, but is not limited to, full postal address with postcode, maps, site plans with boundaries and the North compass bearing clearly marked, Ordnance Survey Grid references (6-figure), What3Words reference and any other material required to accurately identify the site from the air.

3.2 The UAV Operator may request changes to the written brief if it is determined that any flight operation could impair the operational safety of the equipment, persons, property or violate any laws.

3.3 The quotation and fee will be inclusive of all preparatory work, provision of any written documentation (eg. Method Statements and Risk Assessment where required) or permission required (e.g. by the Civil Aviation Authority, Air Traffic Control, Police and relevant landowners), travel and accommodation (where necessary) and post-production processing work (not normally included) and digital delivery of images.

​3.4 The fee quoted will reflect the proposed uses of the images and data, as stated by the Client, for which Full Personal Reproduction Rights will be granted. A series of assignments is treated as a set of individual contracts. Additional Reproduction Rights may be negotiated at a future date.

​3.5 All costs quoted are exclusive of VAT, which will be added to the quotation and invoice.

4. Payment Terms​

4.1 Securing a service / booking:

​To secure a booking one of the following:

• Full payment

• Purchase order for the quoted amount

• Deposit

4.2 Terms of payment are within Norelo Ltd.'s sole discretion, and, unless otherwise agreed to in writing: Full payment (including VAT) is due on delivery of media / data.​

4.3 For projects booked more than six weeks in advance, a 30% deposit is to be paid in advance.

30 calendar-day payment terms shall apply to remainder of payment.

4.4 For projects booked at short-notice (less than 2 weeks in advance) immediate payment shall apply unless agreed between The Client and Norelo Ltd in writing.

4.5 Where an assignment is to be completed in phases, Norelo Ltd reserves the right to partially invoice at stages. Norelo Ltd reserves the right to add statutory Late Payment Interest (Base Rate + 8%) to overdue accounts [Late Payment of Commercial Debts (Interest) Act 1998].

4.6 Norelo Ltd reserve the right to prevent any output of commissioned material until full payment has been received. If this is not possible due to time restraints, Norelo Ltd will require an agreed date of payment in writing, usually by Purchase Order. Until this is received, no content shall be distributed.

5. Site​

5.1 Often it is necessary to perform a pre-site assessment of a location prior to completing detailed planning.

5.2 If a site survey is required prior to the quotation, the cost will be agreed and invoiced in advance. The Client must confirm in writing that it has permission to access the ground that will be used to take off and land.  By ordering any Services from the Business you are indicating your acceptance to be bound by these Trading Terms.

5.3 We require the permission of the landowner to take off and land.

5.4 We cannot fly directly over people, roads & buildings which are not under the control of the crew and / or safety personnel, unless safety distances are maintained and the scenario fully risk assessed.

5.5 Certain restrictions may apply to certain areas of operation and additional permissions to fly may need to be sought from the CAA, Police and other authorities.

5.6 If we are to be flying near an airport or airfield, we will need to contact local Air Traffic Control to request permission to operate at a certain height on a specified date and time.

5.7 Where a single site contains multiple subjects for inspection, each subject will be planned separately. Each subject will be reflected in the quotation / invoice accordingly.

6. Cancellation & Refunds

6.1 If Norelo Ltd cannot fly due to adverse weather conditions or mechanical failure, and the assignment cannot be rescheduled, Norelo Ltd will refund all advance monies paid for from the time the cancellation occurs. Costs incurred prior such site visits and meetings are excluded and remain due for payment.

6.2 If Norelo Ltd cannot fly due to reasons that only become evident once on site or for reasons that Norelo Ltd was not advised of beforehand then the full cost will remain due for payment. Norelo Ltd may, at its sole discretion, offer a discount on a re-assignment should one be scheduled.

6.3 Notice of cancellation by the Client must be received in writing by Norelo Ltd and the Notice is not valid until confirmed in writing by Norelo Ltd. Cancellation fees are payable according to the following schedule:

6.3.1 Prior to any or all payment being paid – Nil.

6.3.2 Following payment and more than 2 (two) days notice – 50% of the agreed fee less any payment already made.

6.3.3 Following payment and 2 (two) days or less notice – 100% of the agreed fee less any payment already made.

6.4 Notwithstanding the above schedule, if any costs have been incurred by Norelo Ltd following written instruction from the Client (for example, but not limited to an agreed Site Survey cost) these costs will remain due for payment in full.

7. Commissioned Material​

7.1 Still photographic material will be supplied as unedited images. Video material will normally be supplied as unedited rushes. Unless otherwise agreed and quoted, little to no editing will have been done by Norelo Ltd when the imagery is supplied.

7.2 Digital manipulation and general editing of images and videos is available at an additional cost, when feasible.

7.3 All original photographic material remains the property of Norelo Ltd.

8. Legal Reproduction Rights & Copyright​

8.1 Limited Reproduction Rights of the commissioned material passes to the Client upon full settlement of the final invoice. This allows reproduction for all uses stated on the quotation from the Business. By default, and in the absence of any stated use, this will be 'General Marketing'. General Marketing use excludes use for ‘merchandising’ (e.g. reproduction of an image for promotion on goods for resale), for which an additional fee will need to be negotiated.

8.2 Unless agreed in advance, use of the images by any third party (including, but not limited to, newspapers, magazines, book publishers, television, film and the Internet) will only be granted following written permission from Vantage Point Imaging Ltd. This will incur a negotiated Reproduction Fee.

8.3 Subject to Paragraphs 8.1 and 8.2, above, the following two exceptions do not need advance written permission from Norelo Ltd:

8.3.1 Any third party working directly for the Client such as a Company creating publicity material for the Client incorporating the commissioned material in a General Marketing way.

8.3.2 Newspaper Editorial Content for a news item about the Client provided that the text "Photograph (C) Norelo Ltd " is clearly visible adjacent to the image for printed content and for online content the aforementioned text is clearly visible and all the text hyperlinks to Norelo Ltd Home Page.​

8.4 We abide by the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008. We will not alter our images to deliberately mislead the viewer. We remind users of our images that publishing old images (which were taken much earlier when the views were significantly different), without indicating capture date, could be misleading. Both of these activities may be considered as offences under these Regulations.

9. Licence

9.1 Norelo Ltd grants the Client an exclusive licence to use the commissioned material as agreed in clause 8.1 for a period of 12 months from the date of delivery of the commissioned material from the Business to the Client OR from the date that full payment has been received by the Business from the Client for the commissioned material, whichever is the later​

9.2 After the period of the licence as stated in Clause 9.1 has expired:

9.2.1 Norelo Ltd grants the Client a non-exclusive licence to use the commissioned material in perpetuity and in agreement with Clauses 8.1, 8.2 and 8.3. and

9.2.2 The Client agrees that Norelo Ltd may use the images and that Norelo Ltd may also licence the images to third parties without reference to the Client.

9.3 The client may not re-sell allow 3rd party companies to use commissioned material without prior agreement.

10. Limitation of Liability, Weather and Other Constraints​

10.1 As with any outdoor location, a successful outcome depends upon suitable weather conditions. A decision to complete the assignment on a particular day is normally delayed to the last practical moment to maximise the chance of suitable weather. Should the weather on the day not be as forecast and the assignment needs to be postponed, or there is some other reasonably unpredictable reason why the work could not be completed, then: there will be no additional charge to the Client for a return visit to complete the work OR the Client can request a full refund of monies paid to Norelo Ltd in respect of the cancelled time. No refund will be made for any chargeable preparation work already carried out. See clause 6. Cancellation & Refunds.

10.2 Whilst the UAVs have built-in self-stabilising measures, they are flying platforms and subject to movement by the wind and will tilt whilst being held against the wind. This may impact on the image quality, steadiness and the angle of the picture(s). Norelo Ltd will endeavour to obtain the best quality pictures for the conditions. However, the images and video are not guaranteed to be steady and of broadcast standards (for instance).

10.3 The UAV Operator reserves the right to cancel / reschedule a flight due to safety concerns, arising from, but not limited to poor weather, visibility or high wind speed.

10.4 If the work could not be completed due to Client reasons (e.g, but not limited to, lack of access or unscheduled site activity etc), the Client may be charged to recover costs and time.

10.5 Norelo Ltd will always endeavour to complete its assignments by proposed completion dates. However, due to weather and other operational constraints, Norelo Ltd cannot guarantee completion on or by any specific date. It, therefore, cannot be held responsible for any missed publishing or other deadlines or any consequential costs involving the timing of the commission.

10.6 The completion of work may be subject to alteration or cancellation due to cause or causes beyond the Business' control. Certain requested shots from specific locations, directions and heights, quoted to be undertaken, may not be possible on the day for various operational reasons. In this case, the best possible alternative shot(s) will be supplied and these will be deemed to fulfil the contract. 

10.7 Battery limitations mean that each flight will last a maximum of approximately 28 minutes, depending on the UAV used for the assignment. After this time, the UAV must descend for a battery change. 

10.8 In exceptional circumstances, Norelo Ltd may not be able to completely fulfil or complete a contract at all. In these cases, it will refund part or all of any deposit received and not accept any other liability. In any event, the liability of Norelo Ltd will be limited to the total value of the contract with no liability accepted for indirect and/or consequential loss.

10.9 Norelo Ltd does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Air Traffic Control, CAA or the Police or similar bodies.

10.10 Whilst back-up copies of images are often kept, Norelo Ltd accepts no responsibility nor liability for maintaining archive copies of photographic material after the work has been delivered to and accepted by the Client.

10.11 Norelo Ltd has all necessary insurances, including Public Liability Insurance, with an indemnity of up to 5 million GBP. 

10.12 Norelo Ltd does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by third parties. 

10.13 Norelo Ltd and its employees and agents shall be under no liability for any injury, loss, or damage of any kind whether direct, consequential or special and howsoever caused resulting from or arising out of or incidental to:

10.13.1 Any negligence on the part of Norelo Ltd or its employees (except insofar as the same causes death or personal injury) or

10.13.2 Norelo Ltd.’s performance of or failure to perform or breach of any of its express implied obligations under the contract.

10.14 The Client shall indemnify the Business against any liability whatsoever (including any liability based on the negligence of the Client) which it may incur resulting from any claim made against the Client by any third party.

10.15 We accept no liability for delay or non fulfilment of any term of the contract caused wholly or in part by “force majeure”, which expression shall be deemed to include war, strikes, lockouts, accidents, fire, scarcity of materials or any other cause or causes not within the Business' direct control.

11. General

11.1 No failure or delay on the part of Norelo Ltd to exercise its rights under the contract shall operate as a waiver thereof nor shall any single nor partial exercise of any such right exclude any other or further exercise thereof. Any waiver of a breach of any provision of the contract shall not affect Norelo Ltd's rights in the event of any further or additional breach or breaches.

11.2 Notwithstanding termination of the contract these Conditions shall continue in full force and effect for so long as is necessary after such termination to give full effect to the provisions contained in these Conditions.

11.3 The contract shall be construed in accordance with UK law which shall be the proper law of the contract and the UK Court shall have sole jurisdiction in relation to the provisions contained in these Conditions.

11.4 The clause headings in these Conditions are for convenience only and shall not affect the interpretation hereof in any way whatever.

11.5 Each and every obligation contained in the clause or sub-clause of these Conditions shall be treated as a separate obligation and shall be severally enforceable as such and the non-enforceability at any time of the clause or sub-clause of these Conditions shall not prejudice the enforceability of the remainder.

11.6 These Conditions are stipulated by Norelo Ltd on its own behalf and on behalf of all its employees and agents and apply for the protection of all its employees and agents as for Norelo Ltd. The Client undertakes not to sue or make any claim whatever against any employee or agent of Norelo Ltd in respect of any alleged negligence or other default of that employee or agent in relation to the carrying out, failure to carry out or breach of any contract.

11.7 The Client acknowledges and agrees by placing orders with Norelo Ltd that:

11.7.1 This is a transaction into which both parties are freely entering. 

11.7.2 There are clauses contained in these Conditions which exclude, limit or modify the liability of Norelo Ltd and its employees and agents.

11.8 All pilots operating for Vantage Point Imaging Ltd have attended an accredited course with NQE (National Qualified Entity) status from the CAA (Civil Aviation Authority) facilitating operators and companies the ability to obtain a Permission for Commercial Operations (PfCO).

11.9 Commercial operations with a small unmanned aircraft (SUA / UAV / Drone) and operations within a congested area are bound by the Norelo Ltd Operations Manual which details how flights will be conducted, in accordance with CAA permissions.

11.10 The Client acknowledges that they have read this Agreement and both understands and agrees with Norelo Ltd regarding all of the Terms and Conditions 

12. Confidentiality

12.1 All enquiries will be dealt with in complete confidence.

12.2 If required, involved members of staff will sign a non-disclosure agreement (NDA) prior to details of the project being shared.

12.3 If an NDA is required, the Client should make this known at the earliest available opportunity.

13. Company Information

Norelo Ltd is a registered company in the United Kingdom.

Company number SC684070

Registered office address at Green Gables, Moor Road, Strathblane, Glasgow G63 9EX.

14. Acceptance of Terms​

The Client acknowledges that they have read this Agreement and both understands and agrees with Norelo Ltd regarding all of the Terms and Conditions.