Frequently asked,
honestly answered.

Usually within one working day of your enquiry, sometimes the same afternoon for straightforward jobs. If we need more information first, you’ll hear the questions just as quickly. Start on the contact page.

The site address or postcode, what you need captured or produced, and any deadline. Drawings, old plans, photos or a red-line boundary help but aren’t essential, and if you’re not sure which service fits, just describe the problem and we’ll pick the right tool.

The whole of the UK and Ireland from our Glasgow head office. Glasgow and the west of Scotland are home turf with rapid mobilisation, and nationwide work is planned into efficient mobilisations so distance doesn’t inflate your price.

Rarely. The address, your description and public mapping are usually enough for a fixed quote, and we’ll only propose a pre-survey visit where a site is genuinely unusual.

Yes, all standard. Site-specific risk assessments and method statements are issued before every job, and insurance certificates, accreditations and supplier onboarding forms are turned around promptly. We’re CAA authorised, SafeContractor approved and Cyber Essentials certified.

Yes, capture and production under your badge is core work. Many surveying and architectural practices use us as their field and CAD team, see our practice-to-practice service.

Gladly. We deliver CPD sessions for architectural and surveying practices covering reality capture, drone inspection and scan-to-BIM, tick the CPD box on any enquiry form and we’ll arrange a date.

Yes. Norelo holds a CAA Operational Authorisation and our remote pilots are qualified and current. Every flight runs under documented procedures with site-specific RAMS issued in advance.

Usually, yes. Flight restriction zones, congested areas and stakeholder permissions are identified during planning and the approvals obtained under our Operational Authorisation, it’s handled by us as part of the job, not left to you.

We fly within manufacturer and safety limits for wind and precipitation, monitor forecasts closely, and re-arrange promptly when weather intervenes, at no cost to you.

It’s designed to inform one, not replace it. We provide full-coverage, close-up visual evidence; you or your appointed surveyor make the professional assessment. Many practices use us as their eyes at height, white-label included.

An annotated report with colour-coded overviews locating every image, the full geolocated 4K image set and video, 360° captures, and where dimensions matter, scaled orthophoto elevations, all through your secure portal.

Subject to airspace permissions and weather, most inspections mobilise within days, and urgent post-storm or insurance captures are prioritised. Around Glasgow and the west of Scotland we’re often on site fastest of all.

An accurate record of the shape and detail of land: levels, contours, physical boundaries, buildings, trees and visible services, coordinated to a known grid. It’s the base plan architects, engineers and planners design on.

Up to 200 hectares with the DJI L2 or L3 LiDAR payload on our Matrice aircraft, and multi-day programmes cover estates and corridors beyond that. There’s no practical lower limit either, small plots just get surveyed quickly.

Yes. Multi-return LiDAR records several returns per pulse, so later returns reach the ground beneath the canopy. The cloud is classified to separate vegetation from true ground, producing a bare-earth DTM even on sites too overgrown to walk.

OSGB36 National Grid and Ordnance Datum by default, or your local site grid and datum where the project has one, agreed at scoping so the survey drops straight into your design environment.

It shows the physical boundaries on the ground, fences, walls, hedges and kerbs, accurately positioned on the grid. Legal title boundaries are a matter for the title plan and a boundary specialist, for which our survey provides the accurate base.

Yes. Inside flight restriction zones, dense urban centres, or wherever airspace or weather rules flying out, we capture with the Leica TS16 total station and RTC360 laser scanner instead, same specification, control and deliverables.

Thousands of overlapping photographs turned into a high-resolution 3D model of the real asset: a photo-real textured mesh, dense point cloud and scaled orthophotos. With surveyed ground control, the model is measurable to survey standards.

With proper control, very. We coordinate ground control by GNSS and total station and verify against independent checkpoints, so accuracy is demonstrated, not assumed, typically centimetre level or better, with sub-millimetre texture detail.

No. Models are streamed to any modern browser at full resolution through a share link, on desktop, tablet or phone, exactly like the live examples on our photogrammetry page. Source files (OBJ, FBX, glTF) are also delivered.

Yes, that’s the point. Because the model is scaled and verified against surveyed control, you can take real dimensions, areas and extents directly from it, in the browser or in your own software.

Roof and façade inspection, heritage recording, insurance and dispute evidence, planning and marketing visuals, volumes, and permanent digital records of assets, one capture, many uses.

Through your secure Norelo client portal at norelo.app: geo-tagged image viewers, 360° panoramas, 3D model viewers, 2D DWG/DXF and 3D RVT/IFC viewers, secure sharing and instant downloads, one login for every project.

A link from your own file-sharing system works fine, or we’ll set you up with a secure upload through the portal, no size headaches, no bounced emails.

Norelo is Cyber Essentials certified, delivery runs through the secure portal with controlled sharing, and your project data is handled and archived responsibly. Insurance and security documentation is available for your onboarding.

Yes, deliberately. Point clouds, models and imagery are archived so future outputs, extra drawings, a Revit model, a comparison against a new capture, can be produced without paying for another site visit.

Never. Everything ships in open, standard formats, E57, LAS, DWG, RVT, IFC, GeoTIFF, PDF, alongside the portal viewers, so your data works in your tools, forever.